Coordinate your hotel operations from a centralised communication channel
Move away from manually sending daily reports by emails…your PMS can now send reports directly to Eko to any authorized users. Also, request data from your PMS anytime from anywhere via the Eko bot
Away from your desktop but need that crucial data for your next meeting? No worries, simply message the bot a command like “today’s occupancy” or “yesterday F&B revenue”, and the bot will respond to your query immediately within the chat
Even if you know your teams are doing a great job, you still have to check-up on a daily basis. From wherever you are, receive e-Reports from your employees with photos — e.g. showcasing that public areas look clean, or that the old flowers on the reception were replaced with a beautiful fresh bouquet.
Easily accept e-Forms right in the app. It’s even possible to do so with requests that require more than one approver (e.g. Vacation request) — e-requests with hierarchy approvals automatically go from one manager to another
Assign a task right to employees on shift, or team managers (so they delegate it to the relevant staff). Instant tasks with priorities and attachments help to avoid any non-organized processes.
All the tasks you assigned are stored right in the app. You can filter them based on deadlines or time of the last update, to see all the recent activity. Each task has an area for discussions, which helps to provide real-time feedback or ask questions.
Ensure work is done on time — tasks with due dates have push notification reminders, so your staff won’t forget about any assignments.
Unlike Whatsapp and other chat apps, you can create topics in Eko’s group chats. For example, you can create a group chat for your Engineering team and create a new topic for each new project or issue
Find anyone in your hotel in Eko’s Directory even if you don’t have their phone number — and start chatting right away
Immediately notify staff if a VIP guest is staying in the hotel. Share all the necessary information at once, so everyone in the hotel is aware of special requests to ensure proper care of your VIP’s
Create a group chat with all the relevant information and documents for every team or department you have (e.g. Front Office Training Docs, Maintenance Training Docs, etc.). Within each chat, you can create as many topics as you need, and organize all the material in these topics. As soon as you have some updates, just post an update in the relevant topic, so the docs are never getting outdated or lost. You can also assign tasks for all the members in this chat, something like “Read this new policy due tomorrow morning”
Hired a new receptionist? Just assign them a checklist with all the necessary details or actions to go through.