After being one of the first people to ever graduate with a degree in Hotel Management, Bob spent the first 5 years of his career working in the car industry and looking after food services for Ford, Chrysler, British Leyland and their 60k-200k employees. He then moved to Gardner Merchant where, for the next 25 years, he saw the growth of the company to their management buyout in 1994 and their expansion to 19 countries around the world. Since then, he has been appointed chief executive of the British Hospitality Association (BHA), Chairman of the Tourism Alliance and Chairman of Hospitality Action. He also received an OBE for his services to the tourism and hospitality industry.
Here, we talk to Bob about hospitality as a people-focused industry, the rising problem of staff retention, and how platforms like Eko can help.